HOW OUR JEWELRY IS MADE
ABOUT DBL JEWELRY
DBL Jewelry is a Filipino & Woman owned Online Jewelry Brand founded in 2017 by CEO/Founder Liv Portio. Over the past 4 years, Portio has expanded DBL Jewelry worldwide and has worked with multiple well known influencers such as @BretmanRock (17 Million) & @MadiMonroe (16 Million). After going viral online & gaining a social media presence of 2.5 Million Followers combined, DBL Jewelry was featured on Forbes Magazine, as the youngest in the Forbes 30 Under List and in Forbes Next 1000 List. Other features include Inc. Magazine, BuzzFeed, & Daily Mail. DBL Jewelry continues to operate as a family owned business and prioritizes giving back to the Philippines with every order by donating proceeds to Filipino Charities helping children living in poverty and special needs elementary students.
Our goal is for every person to find a unique and personalized piece that speaks to your soul and matches your aura. To see jewelry and say "This one is me." is a life changing feeling as you can express your individuality.
We have created a wide variety of both gold and silver, statement necklaces, bracelets, anklets, and rings that can be customized to any size and length of your preference. A variety of our jewelry designs are created and handpicked to match any aesthetic or trend you want to embody!
DBL Jewelry is most notably known for our handmade personalized necklaces. Our iconic script wire personalized jewelry has now expanded into handmade engraved, stamped, and bold letter charm necklaces and bracelets. We take pride in personally handcrafting every personalized jewelry order for our customers to ensure the highest quality and durability.
HOW OUR JEWELRY IS MADE
Quality one of our main priorities. Everything at DBL Jewelry is either handmade or handcrafted together with love from our family to ensure the best quality for you!
Your love and support also helps our team worldwide. Our authentic jewelry materials, including Cubic Zirconia Stones, Healing Crystals, and select Jewelry Pendants have come from all over the world to be handcrafted together with our Chains at our DBL workshop. We have partnered with the best manufacturers within the Philippines, Brazil, California, Florida and New York City to assure you an excellent experience with DBL Jewelry.
We thank you for putting your trust in us & for helping our team worldwide thrive as many of our manufacturers are small businesses as well! Since different jewelry materials come from around the world for one necklace, every order makes a difference, as you have helped many families around the world!
If you ever wonder why our personalized jewelry is sold out immediately after our relaunches on Sundays at 9:30 PM EST, it because each piece is handmade at our DBL Jewelry workshop with care. Do not worry! You may email us at email@example.com tom place a preorder if you miss our restocks.
All of our jewelry pieces are ethically and sustainably created as everything is vegan and cruelty free. DBL Jewelry takes pride in partnerships with small business manufacturing workshops around the world for ethically made supplies and materials. We as a company have made it a priority to limit our carbon footprint by increasing the use of our 100% recycled and biodegradable packaging.
By using PVD Plating for our Jewelry the process does not create any of the hazardous waste associated with other types of coating.The potential for release of a toxic material to the environment from PVD is very low, especially compared to electroplating, making it environmentally friendly.
PVD coatings on jewelry enhance environmental protection as these coatings contribute to longer life to our jewelry (6-24 months) which has positive benefits to many aspects of the environment, such as reduced landfill volume VS cheaper jewelry that is thrown out immediately after a few uses. During these longer lifespans, PVD coated products are less likely to corrode and leach toxins into the environment.
"If you are reading this... we would like to take a second to Thank You as every order helps make a difference in helping children living in Poverty and Special Needs Students in the Philippines. - DBL TEAM"
Proceeds from our Mabuhay Collection are donated to Filipino Charities to help children living in poverty and Special Needs Students at Pasong Tamo Elementary School in Manila.
The proceeds from our Mabuhay Collection has allowed us to fully renovate the classroom of the Special Needs Students at Pasong Tamo Elementary School! Our project aimed to fix the schools facilities and bring new school supplies to more than 100 students. The new desks and chairs for the students have also helped the community during covid vaccinations. Students at Pasong Tamo would like to thank everyone who has placed an order with DBL they are now able to come back to school in a better working environment!
FREQUENTLY ASKED QUESTIONS
ORDER ISSUES/ RETURNS
For order issues or returns please use our customer order support portal by clicking here
We gladly accept returns for store credit within 14 days of delivery.
Items on sale for 40% or more & custom items are final sale and cannot be returned.
We offer Worldwide Shipping! Our mermaids swim across the 7 seas to deliver your orders to you.
Please keep in mind, sometimes customs taxes may apply in your country depending on where you are located.
Free Worldwide Shipping over $100 USD.
United States: $4.95 Standard hipping or $30 Rush 1 Day Shipping
Rest of World: $7.95
How Will I know When my order has Shipped?
You will be sent an e-mail including a tracking number and all tracking information.
What if my jewelry breaks?
If jewelry is damaged upon arrival due to a defective piece or damaged during shipment, please let us know within 72 hours of delivery in our customer support portal by clicking here . We are not liable for any breakage caused by the customer.
We offer jewelry repair/exchange for any damaged jewelry. Please email us with a photo of the broken piece & our team will let you know the repair fee.
CHAIN LENGTH CHANGES
Can I change the chain length or the chain style on any necklace?
Yes, all necklace chain lengths and styles can be customized to your liking. We offer chain lengths sizes 13-15" ,16-18", 20" , 24" , and 26". If you would like to change your chain on a necklace you already ordered please email us at firstname.lastname@example.org so we can arrange this for you.
If you would like to change your chain after receiving your order please email us at email@example.com.
WHAT IS YOUR JEWELRY MADE OF?
DBL Jewelry carries a range of different pieces created with both 18K Gold plated Stainless Steel and 18KT Gold Filled materials to ensure the best quality.
18KT Gold Plating: Layer of gold adheres to the silver through an electroplating bath.
18KT Gold Filled: 5% pure gold pressure bonded to the inner base metal core of sterling silver.
Can I wear my jewelry in Water?
Although created with the best materials to ensure high quality and durability, gold plated jewelry will not last forever since it is not made of pure gold. However, if you follow all of the steps below and take care of your items, your DBL jewelry should look pristine for months and even years!
1. Unless your jewelry is from our Water Safe Collection, avoid swimming in your jewelry and remove it when washing hands, showering. Chlorine can discolor and remove the coating from your jewelry.
2. Avoid contact with sweat, soaps, lotions, and perfumes. Remove DBL jewelry when exercising, putting on lotions, fragrances and makeup. These products contain chemicals that will remove the shine of your jewelry over time.
ORDER CHANGES/ CANCELLATION
Once your order is processed, it is immediately sent to the creation process. If there are any mistakes with the personalization you must contact us through email (firstname.lastname@example.org) within 24 hours of placing your order. This change request may not be guaranteed depending on the step the jewelry is within the creation process.
WRONG ADDRESS ON ORDER
If you have provided an incorrect address and your order has not been shipped yet , we will do our best to update your order with the correct address. However, if your order has already shipped we are not responsible. A fee for repostage will be charged for your items to be sent to you again. Please email email@example.com with any questions or concerns.
DBL JEWELRY is not responsible for items that are lost by the mail carrier or by any shipping service. If you feel your package is lost or got stolen please contact USPS as soon as possible. If your package is marked delivered, lost, delayed, or unscanned, refunds of any kind will not be issued.
If your package is returned to us for any reason, you will be responsible for the shipping fee so the package to be sent again. . Please check all addresses before submitting your order.
WHAT PAYMENT METHODS DO YOU ACCEPT
We accept all major credit cards (Visa, Mastercard, American Express, Discover, PayPal, and AfterPay.
Payment Security - All transactions submitted to us are encrypted with 128 SSL software which encrypts information you input to protect it from interception by outside parties. DBL JEWELRY is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information, and shipping/billing information are confidential and safe.
WHAT IS AFTERPAY
Afterpay allows you to enjoy your accessories now and pay later! Split your purchase price into 4 equal payments so you can spread the cost of your purchase over time. Enter the credit or debit card of your choice for automatic payments every two weeks. No interest or added fees when you pay on time!
WHERE DO YOU SHIP FROM?
Our Mermaids design, create, and ship out your jewelry from under the sea! Come visit our under water jewelry store (You need fins to come in ) 🧜🏽♀️༄
Our other locations: New York City