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TOP CUSTOMER QUESTIONS

Jewelry Warranty

We have a warranty protection plan you can add at checkout called " route". Route covers any lost, stolen, or damaged jewelry within 14 days after delivery. If your jewelry is damaged upon arrival due to a defective piece or during shipment, or lost/ stolen please contact route protection by checking your order confirmation email and placing a claim inquiry with them.

If you did not purchase route warranty, please inform us of any damage within 14 days after delivery through our customer support portal by clicking here. 

Order Issue

For order issues please use our customer order support portal by clicking here

Returns

For returns please use our customer order support portal by clicking here
We gladly accept returns for store credit within 14 days of delivery. 
Items on sale for 40% or more & custom items are final sale and cannot be returned.

What is your Jewelry made of?

DBL Jewelry carries a range of different pieces created with both 18K Gold plated Stainless Steel and 18KT Gold Filled materials to ensure the best quality.

18KT Gold Plating:  Layer of gold adheres to the silver through an electroplating bath.

18KT Gold Filled: 5% pure gold pressure bonded to the inner base metal core of sterling silver.

Can I wear my jewelry in Water?

Although created with the best materials to ensure high quality and durability, gold plated jewelry will not last forever since it is not made of pure gold. However, if you follow all of the steps below and take care of your items, your DBL jewelry should look pristine for months and even years!

1. Unless your jewelry is from our Water Safe Collection, avoid swimming in your jewelry and remove it when washing hands, showering.  Chlorine can discolor and remove the coating from  your jewelry.

2. Avoid contact with sweat, soaps, lotions, and perfumes. Remove DBL jewelry when exercising, putting on lotions, fragrances and makeup. These products contain chemicals that will remove the shine of your jewelry over time.