JEWELRY CARE
DBL’s jewelry is made with a mix of durable stainless steel coated with 18K Gold Plated Stainless Steel and Gold-filled Jewelry composed of a solid layer of gold bonded to Sterling Silver.
Although created with the best materials to ensure high quality and durability, gold filled/plated jewelry will not last forever since it is not made of pure gold. However, if you follow all of the steps below and take care of your items, your DBL jewelry should look pristine for months and even years!
Below are tips that will make your jewelry last as long as possible.
Wearing DBL Jewelry:
1. Avoid contact with soaps, lotions, and perfumes. Remove DBL jewelry putting on lotions, fragrances and makeup. These products contain chemicals that will remove the shine of your jewelry over time.
2. Unless your jewelry is from our Water Safe Collection, avoid swimming in your jewelry and remove it when washing hands, showering. Chlorine can discolor and remove the coating from your jewelry.
3. Remove jewelry before bed. Anklets, Bracelets, and Necklaces tend to get caught in the covers and tugging them off pressure the jewelry to break.
4. Avoid wearing your jewelry while exercising, as sweat can cause gold plated jewelry to tarnish.
5. Make sure your jewelry is the last part of your getting ready process as this will help prevent jewelry from catching on your clothes and from getting mixed with makeup, lotions or perfumes.
Storing DBL Jewelry:
Store your jewelry in a cool dry area and in an airtight space such as the velvet pouch or jewelry box that comes with every DBL Jewelry order. Keep DBL jewelry away from extreme heat, humidity, and other chemicals in the air.
Cleaning DBL Jewelry:
Clean jewelry with a soft dry cloth made of cotton or fine fibers. Do not use chemical cleaners as they can remove the finish of your jewelry.
TOP CUSTOMER QUESTIONS
Jewelry Warranty
We have a warranty protection plan you can add at checkout called " route". Route covers any lost, stolen, or damaged jewelry within 14 days after delivery. If your jewelry is damaged upon arrival due to a defective piece or during shipment, or lost/ stolen please contact route protection by checking your order confirmation email and placing a claim inquiry with them.
If you did not purchase route warranty, please inform us of any damage within 14 days after delivery through our customer support portal by clicking here.
Order Issue
For order issues please use our customer order support portal by clicking here
Returns
For returns please use our customer order support portal by clicking here
We gladly accept returns for store credit within 14 days of delivery.
Items on sale for 40% or more & custom items are final sale and cannot be returned.
What is your Jewelry made of?
DBL Jewelry carries a range of different pieces created with both 18K Gold plated Stainless Steel and 18KT Gold Filled materials to ensure the best quality.
18KT Gold Plating: Layer of gold adheres to the silver through an electroplating bath.
18KT Gold Filled: 5% pure gold pressure bonded to the inner base metal core of sterling silver.
Can I wear my jewelry in Water?
Although created with the best materials to ensure high quality and durability, gold plated jewelry will not last forever since it is not made of pure gold. However, if you follow all of the steps below and take care of your items, your DBL jewelry should look pristine for months and even years!
1. Unless your jewelry is from our Water Safe Collection, avoid swimming in your jewelry and remove it when washing hands, showering. Chlorine can discolor and remove the coating from your jewelry.
2. Avoid contact with sweat, soaps, lotions, and perfumes. Remove DBL jewelry when exercising, putting on lotions, fragrances and makeup. These products contain chemicals that will remove the shine of your jewelry over time.