FAQ

Jewelry Care & Material

At DBL, we design our pieces using two high-quality, long-lasting options:

  • 18K Gold PVD (Waterproof Line): Crafted with a surgical-grade stainless steel base coated in 18K solid gold using advanced PVD technology. These pieces are 100% waterproof and sweatproof, making them perfect for daily active wear, showering, and swimming.

  • 18K Gold-Filled Line: Crafted with a jeweler’s brass base heat-bonded with a thick, genuine layer of solid 18K gold (5% of the total weight). This offers a rich, luxury finish that is tarnish-resistant with proper care.

All DBL pieces are crafted with durable, hypoallergenic materials designed to maintain their shine for months and years to come.

18K Gold PVD (Waterproof Line): 100% water and sweatproof. Just rinse with water and dry with a soft cloth if exposed to saltwater or heavy sweat.

18K Gold-Filled Line: Keep away from water, lotions, perfumes, and sweat. Always make your jewelry the last step when getting ready, remove before bed or working out, and store in an airtight space like your DBL velvet pouch.

Cleaning: Gently wipe all pieces with a soft cotton or microfiber cloth. Never use harsh chemical cleaners.

Jewelry Warranty

Add DBL Package Warranty and Protection before checking out to qualify for warranty.

Stolen Packages: Covered only with DBL Protection. If marked delivered but missing, notify us within 14 days (after waiting 5 days for carrier delay).

Lost in Transit: Covered only with DBL Protection. If tracking shows no updates for 7 consecutive days, reach out within 30 days for a free replacement.

Add DBL Package Warranty and Protection before checking out to qualify for warranty.

Damaged Items: All orders automatically include a 30-day warranty against defects. Adding DBL Protection at checkout extends your coverage to 80 full days.

Returns , Exchanges, & Changes

Returns: Eligible items can be returned for Store Credit within 14 days of delivery. All items must be unworn, in their original condition, and sent back in their original packaging. Start your return here

Exchanges: Need a different size or style? You can initiate a fast online exchange within 14 days through our customer portal here

Final Sale Items: Custom/personalized jewelry, engraved pieces, and items purchased at 40% off or more are final sale and non-returnable.

You have 30 minutes after your order to change your address or update your order via your order confirmation email. After this time, send a message to contact@dbljewelry.com for any changes. You can update your order until your order is shipped.

Shipping

We are located in New York, USA. We ship worldwide! Shipping Rates $8.95 or Free Shipping over $50+

Free Shipping Over $50+ Worldwide

USA Orders : Shipping Rate $5.95

Non USA Orders : Shipping Rate $8.95